Privacy policy

Last updated 2026-11-12

This explains what Gemdesk keeps about you, why, and how to get it or delete it.

What stays on your computer

Your social media logins, connected accounts, photos and post history stay in the Gemdesk app on your own computer. They are not stored on our server.

What our server keeps

Your email, business name, password (scrambled, never readable), plan and billing status, team members, how many AI actions you used and when (bot and job names, not the text), support messages, and emails we sent you. If you sign in with Google we get only your email address and name.

AI requests

When your bots ask Gemdesk AI to write something, the request passes through our server to our AI provider (Anthropic, and OpenAI for pictures) and the answer comes back. We don't keep the text of requests or answers. A short automatic safety check looks for scams and hateful content.

Shared learning (optional)

If you switch it on in the app, it sends numbers only (post time, site, style, and like/comment/share counts) under an ID that can't be linked back to you, so every business gets better posting tips.

Error reports (optional)

When something goes wrong in the app, it sends the error message and where in the app it happened, so we can fix it. They're kept for up to 60 days. They never include your posts, messages, photos or passwords. You can switch this off in the app: Settings → Self-test.

Connecting your social accounts

When you connect Facebook, Instagram, TikTok, YouTube or Threads through Gemdesk, you sign in on that site; it sends the sign-in through our server, which passes the access to the Gemdesk app on your computer and does not keep it. If you sign in to Gemdesk with Facebook or TikTok, we keep only that site's ID for your account, your name and (Facebook) your email.

With that access the Gemdesk app, on your computer and only for the accounts and pages you pick, publishes the posts you write, schedule or approve; reads comments, messages and reviews so your bots can suggest or send replies; and reads post statistics for your reports. It never posts or replies without the rules you set in the app. You can take the access away at any time: see Delete your data.

Payments

Stripe handles card details; we never see your full card number. We keep a record of payments for tax reasons, even after an account is deleted (without your email).

Who else sees it

Only the services that run Gemdesk: our AI providers, Stripe for payments, our email provider, and our hosting. We don't sell your data.

Your choices

On your account page you can download everything we keep about your account, or delete your account, which stops your subscription and removes your data right away (backups clear within 14 days).

Contact

Questions or requests: the support form on your account page.

This is a plain-language starting point, not legal advice. Have it checked for your country (for example GDPR in Europe or CCPA in California) before you rely on it.